Refund Policy

Last updated: June 2026

1. Overview

This Refund Policy explains the circumstances under which Broad Leads LLC ("Broad Leads," "we," "us," or "our") offers refunds for the lead-generation and CRM services (the "Services") you purchase. Because eligibility differs by package, please read this Policy carefully and review the specific terms presented at the time of your purchase. This Policy forms part of, and should be read together with, our Terms & Conditions.

2. Refund Eligibility by Package

2.1 Foundation Plan — No Refund

The Foundation plan is a low-cost entry package intended to let agents test verified lead flow. The Foundation plan is non-refundable. Once purchased, fees paid for the Foundation plan are not eligible for any refund, in whole or in part, regardless of lead outcomes. By purchasing the Foundation plan you acknowledge and accept this no-refund condition.

2.2 Packages With a 90-Day Money-Back Guarantee

Selected packages may include a 90-day money-back guarantee. Where a package expressly offers this guarantee, you may be eligible to request a refund within 90 days of the package start date, subject to the conditions described in Section 3 and the specific terms of that package. The availability, scope, and amount of any guarantee are determined by the package you select, and not every package includes a guarantee.

3. Conditions That Affect Refunds

All refunds are subject to eligibility and to the following factors:

• The terms of the selected package — the package you purchased controls whether a refund or guarantee applies and how it is calculated.
• Lead delivery status — refunds are assessed in light of how many leads have already been generated, verified, and delivered to your territory. Fees attributable to leads already delivered may be deducted from, or excluded from, any refund.
• Compliance with the agreement — refunds may be denied where there has been a breach of the Terms & Conditions or misuse of the Services.

4. Referral Fees Are Separate

Where a package includes referral fees, those referral fees are separate from upfront service fees and are governed by their own terms. This Refund Policy applies to upfront service fees only. Referral fees become payable in connection with qualifying closed transactions and are not part of, and are not affected by, any refund of service fees.

5. How to Request a Refund

To request a refund, please contact our team and include the details below so we can review your request promptly:

• The name and email associated with your account;
• The package you purchased and the purchase date;
• The reason for your refund request; and
• Any relevant order or invoice number.

Send your request to support@broadleads.com or call +1 346 214 6333. We will review your request against the eligibility conditions in this Policy and the terms of your package.

6. Processing Timelines

Once a refund is approved, we will process it to your original payment method. Approved refunds are typically processed within 7 to 14 business days, though the time it takes for the funds to appear on your statement depends on your bank or card issuer. We will notify you by email when your refund has been processed.

7. Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will revise the "Last updated" date above. The Policy in effect at the time of your purchase governs that purchase.

8. Contact Us

Questions about refunds or your package terms? Contact us:

• Broad Leads LLC
• 2717 Commercial Center Blvd, Suite E200, Katy, TX 77494, USA
• Phone: +1 346 214 6333
• Email: support@broadleads.com